We want you to have a great shopping experience and this goes beyond being the most elegant in the place.
We care that the delivery time of our packages is within the established period, therefore we ask that you please place your location and information exactly and remember that you can contact us with any questions.
WHEN WILL MY ORDER SHIP?
Orders are processed, verified, and shipped within 1-4 business days or sooner.
Express orders are processed within 1 business day.
Orders are packed and shipped Monday-Friday only.
But don’t worry, orders placed on the weekend and select holidays are processed on the next business day.
If we cant process your order due to inaccurate or incomplete payment information there may be a delay 2 -3 additional business days to process and ship.
We are not responsible for orders lost in the mail, incorrect or incomplete addresses, or unclaimed/refused packages. You can track your package using the supplied tracking number.
The estimated times are considered from when the order was sent. This can also fluctuate during the holidays, and the current situation due to Covid 19, unfortunately we have no control over delays in the courier service.
Standard United States Shipping: 15-16 business days (by Covid-19)
Priority Express Shipping: 9-16 business days (By Covid-19)
Free Shipping United States: 15-16 business days (By Covid-19
Other Shipping Options: You might find other shipping options depending on your location.
All our products are shipped by DHL and FedEx, they regularly take 5 to 7 business days, currently due to the Covid-19 pandemic, our shipments take from 9 to 16 business days, these days begin to count after you receive an email with your number tracking.
Take into account that we work with many different brands of products so some packages may arrive separately with different tracking numbers and a day or two apart, this happens because our suppliers are in different parts of the world.
Since most of our suppliers are European, this allows us to ship in a considerably shorter time than to the rest of the world. Exactly 7 to 11 business days.
DOMINICAN REPUBLIC SHIPPING
To receive your order in the Dominican Republic you have two options:
1-) Consider using a courier service of your preference. Remember to include the time your courier takes to process your order to the above estimated times.
2-) We also offer the service of receiving packages in the Dominican Republic, so that we receive the package for you, you only have to place your address in the Dominican Republic where we have a physical store and we will contact you at the time of receive your package to arrange delivery.
Consider using a courier service of your preference. Remember to include the time your courier takes to process your order to the above estimated times.
Estimated times are considered from when the order was shipped.
Standard International Shipping: 14-25 business days
Express and Other Shipping Options: You might find other shipping options depending on your location.
Below you can see the different brands that we work to expand our options for you: