ABOUT ETERNA

This initiative arises from the need to bring women an optimal solution for their purchases where they can obtain quality / exclusive products at prices without competition with a very personalized treatment.
ETERNA is a Boutique with social sense, we allocate 10% of the profits to put a smile on the face of children and young people in development through the foundation Sowing Love, Holding Wings. We are a great family. Welcome!
LOVE YOURSELF
Register with us and be part of this community where we are all one. Receive great discounts and stay informed of everything that happens in our community

WITH US; Get used to looking at you ...

ENJOY

¡Welcome to ETERNA Get a 10% discount: use the code - RRTTSSWP On your first purchase. Due to the Covid-19 pandemic some orders may be delayed
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FAQ
How do I check the Status of my Order?
You can track your order status in real time by entering your order information on the Track Order page.
After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 3-5 business days. Below are expected delivery times based on your location.

What are your Shipping Times?
US Shipping Time Estimates
14-21 Days
International Shipping Time Estimates
20-30 Days

Do you Deliver Products Internationally?
ETERNA successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

How do I Place an Order?
Simply choose your style from the dropdown menu on the product page then click the “Buy It Now!” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number.

How Secure is my Personal Information?
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Does ETERNA offer a Quality Guarantee on the Products it Sells?
If you don’t love your product, we’ll take it back! All of our products are carefully inspected for quality to ensure that we give our customers only the very best.
Return Policy
Our policy lasts 30 days for retail items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Note: Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order. Free items are non-refundable once shipped.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. If your item is damaged, please send an image to support@eternabygreece.com and we will fix it :)

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@eternabygreece.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@eternabygreece.com and send your item to: 10775 NW 21st Street Unit 150 Doral, FL 33172. 


Shipping
To return your product, you should mail your product to: 10775 NW 21st Street Unit 150 Doral, FL 33172

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.